System Engineers Hiring @ Syniverse Technologies
Designation System Engineer - Network Support
Job Description
General Summary:
The System Engineer Network Support position is a technical resource responsible for supporting all IP network services and applications. This position strives to improve customer satisfaction by developing tools, processes and expertise to proactively detect service degradation in the network and restore quality service.
For SE Network Support SS7:
The Systems Engineer Network Support SS7 position is a technical resource responsible for supporting all SS7 network services and applications. Provides technical support for SS7 network and service application issues. This position strives to improve customer satisfaction by monitoring trouble tickets, reports, and other tools to proactively detect service degradation in the network and restore quality service.
Principal Duties and Responsibilities:
Provides technical support and problem resolution for network issues
Performs troubleshooting, issue isolation and corrective action to restore service to customers and trading partners
Assists other groups and departments in support of improving customer service
Provides 7X24 on-call pager support
Maintains knowledge of applicable technologies in voice and data networking, Internet, wireless, and data processing
Participates in cross-functional meetings for service enhancement opportunities, tools development, and reporting enhancements
Reviews reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Assists in the development and execution of plans for network systems support and monitoring tools
Interacts with other departments to resolve troubles or issues
Assists in developing detailed work plans
Addresses issues and trouble reports based on priority assigned and severity or urgency of issue
Provides Technical support to internal and external customers.
Assists in continuous improvement by participating in efforts to improve the existing network architecture, monitoring tools and alarming capability; may recommend changes to enhance quality of service
Maintains detailed network documentation
Communications
o Communicates with Network Operations Center and Customer Service Hotline for information gathering and customer status updates during trouble resolution
o Works closely with customers technical resources to resolve issues
o Provides updates and information as necessary to senior technical and management personnel
o Assists customers and internal personnel for issue resolution
o Ensures trouble tickets from Hotline and Network Operations Center are addressed within severity guidelines
o Provides technical support to customers and trading partners for issue resolution
Decision-Making
o Ensures reported issues and service interruptions are addressed within severity level guidelines
o Escalates issues to senior technical or management personnel as required
Ingenuity
o Resolves trouble reports and complex service issues
o Analyzes problem to quick resolution
o Recommends configurations and network designs, develops methods for proactive monitoring and trending
o Notes trends and chronic issues and takes action required to address exception conditions
o
For SE Packet Deployment:
Design and implement IP networks to support new Infrastructure Initiatives.
Provide support for IP network implementation projects in areas of installation acceptance testing, and issue resolution.
Works closely with customers technical resources and management to resolve issues
Support departmental goals and objectives to ensure timelines are met or exceeded.
Review and certify MOPs for upgrading, adding, changing or removing hardware or software to network infrastructures.
Manages multiple priorities based on severity or urgency of issue
Look for ways to improve the existing network architecture and make changes.
Keep up to date on products and services network requirements.
Analyzes reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Provide 24 X 7 support as required.
Desired Profile Knowledge Requirements:
Data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)
Leadership skills
Excellent oral and written communication skills
Strong follow-up skills
Analytical and problem solving skills
Additional requirements for SE Network Support SS7:
Working knowledge of SS7 Networking Protocols (MTP, SCCP, ISUP, TUP, TCAP)
Working knowledge of signaling applications (ANSI 41, GSM, CNAM, LIDB, Toll Free, SMS, LNP)
Working knowledge of ANSI and ITU signaling protocols
Working knowledge of Tekelec STP, LSMS, and Sentinel systems
Additional requirements for SE Packet Deployment:
Cisco Certified Network Professional (CCNA) and/or Juniper Networks Certified Associate (JNCIA)
Knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP)
Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
Knowledge of routers and router administration (Cisco and Juniper)
Knowledge of LAN and WAN switching components (LAN switches, Access Nodes)
Experience Requirements:
2+ years experience working for a Telecommunications Service provider in similar field
2+ years experience working in support environment
3+ years Telecommunication Industry Technical experience
Experience 2 - 5 Years
Apply Now - Click here
General Summary:
The System Engineer Network Support position is a technical resource responsible for supporting all IP network services and applications. This position strives to improve customer satisfaction by developing tools, processes and expertise to proactively detect service degradation in the network and restore quality service.
For SE Network Support SS7:
The Systems Engineer Network Support SS7 position is a technical resource responsible for supporting all SS7 network services and applications. Provides technical support for SS7 network and service application issues. This position strives to improve customer satisfaction by monitoring trouble tickets, reports, and other tools to proactively detect service degradation in the network and restore quality service.
Principal Duties and Responsibilities:
Provides technical support and problem resolution for network issues
Performs troubleshooting, issue isolation and corrective action to restore service to customers and trading partners
Assists other groups and departments in support of improving customer service
Provides 7X24 on-call pager support
Maintains knowledge of applicable technologies in voice and data networking, Internet, wireless, and data processing
Participates in cross-functional meetings for service enhancement opportunities, tools development, and reporting enhancements
Reviews reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Assists in the development and execution of plans for network systems support and monitoring tools
Interacts with other departments to resolve troubles or issues
Assists in developing detailed work plans
Addresses issues and trouble reports based on priority assigned and severity or urgency of issue
Provides Technical support to internal and external customers.
Assists in continuous improvement by participating in efforts to improve the existing network architecture, monitoring tools and alarming capability; may recommend changes to enhance quality of service
Maintains detailed network documentation
Communications
o Communicates with Network Operations Center and Customer Service Hotline for information gathering and customer status updates during trouble resolution
o Works closely with customers technical resources to resolve issues
o Provides updates and information as necessary to senior technical and management personnel
o Assists customers and internal personnel for issue resolution
o Ensures trouble tickets from Hotline and Network Operations Center are addressed within severity guidelines
o Provides technical support to customers and trading partners for issue resolution
Decision-Making
o Ensures reported issues and service interruptions are addressed within severity level guidelines
o Escalates issues to senior technical or management personnel as required
Ingenuity
o Resolves trouble reports and complex service issues
o Analyzes problem to quick resolution
o Recommends configurations and network designs, develops methods for proactive monitoring and trending
o Notes trends and chronic issues and takes action required to address exception conditions
o
For SE Packet Deployment:
Design and implement IP networks to support new Infrastructure Initiatives.
Provide support for IP network implementation projects in areas of installation acceptance testing, and issue resolution.
Works closely with customers technical resources and management to resolve issues
Support departmental goals and objectives to ensure timelines are met or exceeded.
Review and certify MOPs for upgrading, adding, changing or removing hardware or software to network infrastructures.
Manages multiple priorities based on severity or urgency of issue
Look for ways to improve the existing network architecture and make changes.
Keep up to date on products and services network requirements.
Analyzes reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Provide 24 X 7 support as required.
Desired Profile Knowledge Requirements:
Data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)
Leadership skills
Excellent oral and written communication skills
Strong follow-up skills
Analytical and problem solving skills
Additional requirements for SE Network Support SS7:
Working knowledge of SS7 Networking Protocols (MTP, SCCP, ISUP, TUP, TCAP)
Working knowledge of signaling applications (ANSI 41, GSM, CNAM, LIDB, Toll Free, SMS, LNP)
Working knowledge of ANSI and ITU signaling protocols
Working knowledge of Tekelec STP, LSMS, and Sentinel systems
Additional requirements for SE Packet Deployment:
Cisco Certified Network Professional (CCNA) and/or Juniper Networks Certified Associate (JNCIA)
Knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP)
Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
Knowledge of routers and router administration (Cisco and Juniper)
Knowledge of LAN and WAN switching components (LAN switches, Access Nodes)
Experience Requirements:
2+ years experience working for a Telecommunications Service provider in similar field
2+ years experience working in support environment
3+ years Telecommunication Industry Technical experience
Experience 2 - 5 Years
Apply Now - Click here
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